Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday)

• Phone us Monday to Friday from 8am to 6.30pm.
• Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8am to 6.30pm.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days

• Phone us Monday to Friday, 8am to 6.30pm.
• Use an online form to request an appointment. We will respond within 3 working days. We are open Monday to Friday, 8am to 6.30pm.
• Use your NHS account (on the NHS website or in the NHS app).
• Use your Patient Access account
• Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8am to 6.30pm.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

We offer the national standard of 10 minute appointments with a doctor and 15 minutes with a nurse, although at times depending on the problem appointments may run over

May we also remind you that appointments are for one person only and additional members of the family cannot be seen as extras.

However you choose to contact us we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email.

Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.

Cancelling or changing an appointment

• Use your NHS account (on the NHS website or in the NHS app).
• Use your Patient Access account
• Phone us Monday to Friday, 8am to 6.30pm.

Home visits

If you are too ill to come to the surgery and you require a visit at home, please call before 10.30am.

The doctor may telephone you to ascertain your needs. Home visits take up much more of a doctor’s time than a consultation in the surgery and therefore if you are mobile, please do not abuse this service and try to arrange to get into surgery.

Enhanced hours

Saturday morning surgeries are held monthly:

• Chace Avenue surgery is held once per month
• Brandon Road surgery is held once per month

Opening times for Saturday surgeries are 8.30am until 12pm and all appointments are pre bookable.

If you need help when we are closed

If the situation is an emergency or life threatening, dial 999 and ask for an ambulance.

For urgent medical advice between 6.30pm and 8.30am weekdays, or during weekends and Bank Holidays, use NHS 111.

For children under 5 phone 111.

For people aged 5 and over go to the 111.nhs.uk website.

If you need help with your appointment

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond.
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
• If you need an interpreter.
• If you have any other access or communication needs.